To outrun the challenges encountered on a demanding saturated market, CSPs must enrich their offering with innovative products and enhanced service levels in order to gain new subscribers and reduce churn. CSPs need to overcome the growing pressure from competitors to reduce prices and from new regulations that communication networks to be more reliable and more secure.
Relying on our involvement in solutions deployed at more than 60 CSPs worldwide, we understand CSPs business and challenges, being able to take their business to an exciting new level of innovation and profitability.
In 18 years of investment in capturing new industry expertise and an ongoing commitment to add value to our customers’ operations, whether implementing our own software or that of a partner, Computaris’ references and long term partnerships state our know-how and rightness in consulting, implementing, maintaining and evolving leading solutions. Computaris delivered end-to-end congruent customized solutions in convergent billing and customer care, real time rating, charging, event based loyalty and policy for voice, messaging and next generation data services on time and within reckoned budget.
Computaris Convergent Charging Solution allows CSPs to deliver any service to any customer in any service environment. With references such as end-to-end implementation to a Malaysian MVNO, including rating, charging, accounting, billing, invoicing, MNP, self-care services on IVR, USSD, SMS, Computaris CCS enables CSPs to manage and simplify existing complex and confusing pricing and billing structures.
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In order for CSPs to gain dynamic, intelligent control over subscribers and networks, Computaris provides consultancy, design, integration and deployment services in the field of policy management, including services such as Bill Shock Management, Fair Usage Policies, Parental and Content control, Average Revenue per Megabyte.
To achieve competitive advantage and to understand the needs of the market, CSPs must explore and look for strategic decision support in a Business Intelligence solution. With Computaris BI solutions they could track key performance measurements, refine customer segments and scores, optimize campaign strategies and deploy score and segmentation rules.
Today, new and innovative ways to communicate, collaborate and transact can help increase sales, improve customer satisfaction and enhance agility. Communications depend not just on the reach and capacity of the network, but also on solution design, integration and management. With social phenomena like Twitter and Facebook, service providers have the chance to be invaluable "enablers" to all stakeholders, as they possess the networks, and the systems to managing convergent and IP-based services, including service level requirements, convergent rating, billing and charging and real-time provisioning and activation. Computaris offering on next generation services can improve the CSP’s current network performance, adopt quickly new and innovative capabilities, increase security and enhance communications.
To ensure the most cost-effective utilization of underlying technical infrastructure, our Business Activity Monitoring solution provides enterprises with real-time performance monitoring, including reporting and detection capabilities, for customer experience, business activities and the underlying technology from a single integrated solution.
As hosted services represent an increasing market for CSPs, Computaris’ offers a Virtual PaBX solution that can be deployed in any network, allowing operators to deliver easily hosted services directly to enterprise and SME customers.