Speech analytics is not a new technology to the market but its benefits are still unknown to many business executives. Knowing that customer interaction via call centers is a significant communication channel for most organizations, let’s explore together the opportunitiesREAD ENTIRE ARTICLE
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Continuous Integration (CI) is a software development practice which ensures reliability, speed, and stability and which has transformed system development. This system allows teams to identify problems at an early stage, ensuring they will not become leading issues. Martin Fowler,READ ENTIRE ARTICLE
One of the most challenging tasks for strategic mediation platforms is the reconstruction of the existing processing models of centralized platforms, as the new mediation hub must be placed at heart of where strategic data highways cross. Typically, this isREAD ENTIRE ARTICLE