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The Computaris blog is written by IT and telecom experts
and enthusiasts, sharing their know-how and experience.

What call center conversations can tell you about your customers and employees

Speech analytics is not a new technology to the market but its benefits are still unknown to many business executives. Knowing that customer interaction via call centers is a significant communication channel for most organizations, let’s explore together the opportunities


How continuous integration has transformed system development

Continuous integration (CI) is a software development practice which ensures reliability, speed, and stability and which has transformed system development. This system allows teams to identify problems at an early stage, ensuring they will not become leading issues. Martin Fowler,


How to regain control over the integration spaghetti using a strategic mediation platform

One of the most challenging tasks for strategic mediation platforms is the reconstruction of the existing processing models of centralized platforms, as the new mediation hub must be placed at heart of where strategic data highways cross. Typically, this is