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Pre-paid billing system upgraded at leading Romanian mobile operator

Business challenge

A tier-1 mobile operator in Romania had been using since 1997 a pre-paid billing system which needed a major new release. As the market was becoming saturated and the competition grew with new entrants achieving rapid growth on a basis of cut-throat prices, the operator’s future progress became dependent on its ability to rapidly deploy innovative new products at an economic cost, especially for its increasing base of pre-paid customers.

The new release would allow rapid deployment of new services in a cost effective way but also required an extensive development, integration, and migration process, including local support, close cooperation with the operator itself and close collaboration with the vendors of related systems.

Computaris contribution and solution

For the implementation and support of the new release, the company which had developed the pre-paid billing system selected Computaris, a long term trusted partner.

Computaris was asked to support the upgrade and customization effort, due to its long term proven expertise in such software solutions, as well as its near shore advantage. Computaris provided a dedicated team with a deep understanding of the operator’s business environment and needs, able to take over the responsibility of developing and delivering a major new release to the operator. Its analysts gathered requirements and prepared elaborate customer solution descriptions for each new feature. Computaris consultants specified and designed enhancements and its development teams implemented each new product release.

Computaris specialists were also on-site to perform acceptance tests and support each release as it moved into production.

All these highly skilled technical resources were managed by a Computaris project manager having a thorough knowledge of the operator’s existing solution. The project manager was capable to plan the project with enough flexibility so the operator’s changing requirements could still be accommodated while respecting the key goal of delivering in a rapid time scale and at a controlled cost.

After the new release was successfully deployed, Computaris provided 24/7 hotline support services, registering no service level agreement violations. The operator also declared that after 10 years from its original installation, the solution still covered its needs and the new challenges that lay ahead.

The benefits are:

  • End-to-end integration and migration project execution covering: pre-project, project management, specification and implementation, in-house testing, deployment and migration support, post migration support
  • Near-shore resource availability
  • Skilled telecom BSS engineers
  • Local 24/7 support services with SLA compliance

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