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(Senior) Support Engineer

Moldova, Chisinau
The employee will be involved in supporting a large range of software products in the field of mobile telephony, mobile commerce, telecoms messaging and telecoms interworking using state-ofthe-art technologies.

Duties & Responsibilities

  • Provide expert level support to Computaris customers located worldwide (via telephone, defect tracking tool, email).
  • Assist customers with operation and configuration of Computaris supported software.
  • Ensure that the problems reported by customers are properly understood.
  • Assure that the investigation results are properly communicated to the customer.
  • Ensure that the proposed solutions are understood correctly by the customer.
  • Make sure problems are solved promptly within the customer SLAs.
  • Achieve customer satisfaction and support metric goals.
  • Fix the software based on specification documents or other helping materials and assure the defect is fixed in all the supported versions of the software.
  • Create and execute software test plans.
  • Enhance software created in earlier projects.
  • Install and integrate software that has been developed on customers’ system.
  • Update technical documentation for software that has been developed.
  • Sometimes train customer support staff.
  • Adhere to Computaris time reporting and other administrative procedures using Computaris’ tools for this purpose.
  • Develop software according to agreed budgets with high quality, following Computaris quality standards based on ISO 9001.
  • Agree and execute a Staff Development Concept to constantly improve professional skills relevant to Computaris business.
  • Take part in an out of hour third-level support rota, when required to do so by Computaris.
  • Team-leading and expert in areas to be defined.

Contacts

Other support team members, support manager, team leaders, project managers, system architects, directors, customer’s staff, staff of associated companies, operator’s staff.

Requirements

  • A good university degree in Computer Science or a related discipline.
  • Minimum 2 years full-time working experience in an IT company after completing your degree.
  • Experience with software development in Java, “C”, Oracle and Unix.
  • Experience with Oracle database.
  • Experience with high performance systems and computer communications protocols.
  • Excellent written and spoken English.
  • Highly motivated and ability to work in small teams.
  • Ability to work under pressure and to strict deadlines.
  • Highly organized and detail oriented.
  • Experience with contact to customers.
  • Self sufficient/self starter who can work with little or no direction.
  • Prior Customer Support Experience.
  • Knowledge of mobile telecoms.

Additional advantage

Knowledge of scripting languages, Corba, Application Servers.

Company offers

  • Competitive remuneration.
  • Flexible and professional working environment.
  • International projects with professional growth and travel opportunities.
  • Work in a young and dynamic team.
  • Laptop and mobile phone (including an agreed monthly amount for personal calls) Sport subscription.
  • Various trainings, courses and certifications opportunities, company granted.
  • 1 additional holiday day /employment year celebration on Computaris.
  • 3 days of sick/ year without medical proof.
  • Frequent team-buildings and social events.
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