Support Engineer

What we do:

Computaris is the R Systems European division, a global digital transformation leader that provides AI-driven solutions to clients across industries, through a broad range of technology & AI/analytics services. We continue to empower organizations since over 27 years, with 16 delivery centers, 25+ offices worldwide and a workforce of 2750+ professionals. In Europe, R Systems has offices in UK, Romania, Poland, Switzerland, and Moldova.

Why should you consider joining our team?

Well, we constantly adapt to the modern ways of working. If your professional development is a key focus, you will be glad to hear that we are sharp technology adopters. One of our colleagues’ favorite job perks is not getting bored even after 5 years with us. We are a charismatic bunch, so beware! You will experience that “I   really   want   to   go   to   work” feeling!   😊   Want   to   find   out   more?   Check   us   out   here: https://www.computaris.com/

We are looking for experienced Support Engineer. Scope of duties except maintenance and development of mediation platform will also include close cooperation with business and internal client.

Here is what you will have to do:
  • Software development according to customer requirements
  • Programming and configuration MediationZone platform
  • Communication with the customer
  • Support customer in deployment, production and configuration
  • Monitoring, verification and fixing incidents and problems accruing on mediation platform
  • Systems monitoring and reacting for misfunctions
  • Close cooperation with business and implementation of selected operator orders
  • Diagnostics and optimization of processes and queries
  • Preparing documentation
  • Troubleshooting
  • Doing installations and tests on customer level
  • Working on system integration & networking tasks
  • Performing 24×7 on call duty on a rotating basis (available for on call and out of hours customer needs)
What you will need to succeed:
  • Experience in troubleshooting
  • Knowledge of Java and SQL
  • Problem solving attitude
  • Ability to update the operational documentation of the system
  • Communicability, ability to work in a team
  • Very good communication skills
  • Experience in working for telecom operator as a plus

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