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Creating digital value in telecom and beyond

Rigid legacy systems, overly complex IT architectures, and ineffective integration of data sources are among the main technology obstacles encountered by organizations in the process of implementing digitization across business functions.

Our extensive experience with telecoms shows that automation, customer-centric unified technology and the implementation of cloud migration strategies are good starting points for successful digital transformation. Similar to the telecommunications industry, these initiatives can positive effects in other consumer-facing industries, where service reliability and customer experience are differentiating factors.

Read this article to find out more about the benefits and good practices in automation, customer omni-channel interaction and migration of legacy apps to the cloud across verticals.

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